[ITA-515] Ability to define mandatory fields creating the ticket on SDv2 | Voters

[ITA-515] Ability to define mandatory fields creating the ticket on SDv2

in progress

jimmy (nvgcom)

Creating a ticket from SDv2 interface you have to fill predefined mandatory fields that should be optional. For example Code and Mobile Number.

Created by Eugene Sekretar

August 16, 2023

Robin

ITA-515 is about removing this incorrectly marked mandatory field which blocks usage of Service Desk v2, this is not about allowing you to choose which fields are mandatory.

From the description of the ticket and image I have documented this correctly, but if I have made any mistakes please let us know.

jimmy (nvgcom)

Robin: Many thanks!

Robin

marked this post as

in progress

Matched to existing ITA

Robin

Hi jimmy (nvgcom)

From memory these items should have already been done, but I shall get this checked for you and updated as required.