Changelog

Follow up on the latest improvements and updates.

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After lots of research and development we extremely excited to announce that we now have a mobile remote desktop client for Android and iOS.
Android
Back on August 2022 we proudly announced that we had released the Android version of our application called "ITarian Mobile Remote Control".
The original release article can be found here on our forum https://forum.itarian.com/t/itarian-mobile-remote-control-android-release with the application being downloaded via the app store or the link https://play.google.com/store/apps/details?id=com.itarian.crc
iOS
Continuing on from our success with Android, today we are extremely excited to release the iOS version called "ITarian Remote Desktop".
The original forum article can be found at https://forum.itarian.com/t/itarian-mobile-remote-control-ios-release with the application being downloaded via the store or the link https://apps.apple.com/app/itarian-remote-desktop/id6446903090
ITarian Release 8.4.0.0
Version:
8.4.0.0
Release Date:
20/12/2023
INTRODUCTION
This document contains notes about the ITarian Platform release for 20 December 2023.
The release schedule will be as follows:
Platform
  • US Region - Release will start on Wednesday 20th December 2023 at 1AM EDT
  • EU Region - Release will start on Thursday 21st December 2023 at 6AM BST
Agents
  • All Regions - Release will start on Thursday 21st December 2023 at 1AM EDT
The release is expected to take 30 minutes to deploy, during that time the platform will be under maintenance mode, where you may observe minor glitches. If you observe any issues, please feel free to share with us.
ITARIAN PLATFORM
Portal (PSA)
New Features
  • ITA-654 – 1 to 12 month report showing pie chart of device distribution added to “Custom Reports”.
  • ITA-655 – 1 to 12 month report showing pie chart of OS distribution added to "Custom Reports”.
Endpoint Manager
PATCH MANAGEMENT (PM)
New Features
  • Nothing for this release.
Improvements
  • ITA-525 – OS Patching auto approval changes now recorded in audit log.
Bug-Fixes
  • ITA-679 – Fixed bug with removed devices showing as “device removed” in Patch Management screens.
  • ITA-702 – Fixed issue with bulk installation of patches not always adding to the queue.
  • ITA-394 – Fixed issue where selecting “installed” or “not installed” does not filter the list of devices correctly.
DEVICE MANAGEMENT (RMM)
New Features
  • ITA-130 – Linux Bash added to Remote Tools.
  • ITA-117 – Remote Control app released for iOS allowing mobiles to connect to PC’s.
  • ITA-693 – Combined script to configure all web browsers added to library.
  • ITA-712 – Script to change the Wi-Fi password on Windows OS.
Improvements
  • ITA-648 – Remote Control app updated to support macOS 14.x.
  • ITA-649 – Agent updated to support macOS 14.x.
  • ITA-650 – Remote Control app updated to support Windows 11 23H2.
  • ITA-651 – Agent updated to support Windows11 23H2.
  • ITA-680 – Replaced predefined procedure “Restart the Communication Client” with latest version.
  • ITA-705 – Removed support for older OSes.
  • * Ubuntu 14, 16, 17, 19, 21
  • * Debian 8, 9
  • ITA-706 – Clearly updated the support page to show new OS information.
Bug-Fixes
  • ITA-627 – Updated monitor “Malware Handled” to not trigger on quarantine failure.
  • ITA-629 – Fixed bug with removed devices showing as “device removed” in Vulnerability Management screens.
  • ITA-646 – Fixed issue with some agents updating higher than portal configuration.
  • ITA-674 – Fixed issue with procedures not always sending results via email.
  • ITA-690 – Fixed issue with agent still using a proxy server even after it has been disabled in the profile.
  • ITA-704 – Fixed issue where offline monitor did not always trigger for all devices.
  • ITA-408 – Fixed bug with removed devices showing as “device removed” or adding it’s stats to the global software inventory.
MOBILE DEVICE MANAGEMENT (MDM)
Improvements
  • ITA-665 – Agent updated to support iOS 17.
Service Desk (SD)
  • Nothing for this release.
Total NOC Support (TNS)
  • Nothing for this release.
Miscellaneous
  • Nothing for this release.
XCITIUM PRODUCTS
Xcitium Client Security (XCS) / Xcitium Containment (XC)
Version 12.16 added to deployment options & release notes shown below.
New Features
  • XCS should re-import TVL recreating LMDB due to DB fail.
Improvements
  • Autoruns performance optimization.
  • Refactoring LMDB.
Bug-Fixes
  • cmdagent.exe 12.10.0.8697 started crashing suddenly on Windows 10 endpoint.
  • XCS Autoruns Scans & Monitor feature detects .lnk file itself instead of target object.
  • IE does not start via Widget on Windows 11.
  • Login operation takes 5-10 minutes with AV real-time enabled.
  • BP Monitoring with action "Terminate and Disable" removes files instead WMI autorun entries.
  • BP Scan with action "Terminate and Disable" removes files instead WMI autorun entries.
  • Cmdagent LMDB excessive writes.
  • Boot Scan doesn't terminate embedded code autorun entries.
  • "cmdagent.exe" is crashed and dump is present on win10x64.
  • Handling of Autorun entry (if it created before the target app) works only after OS restart and continue working after the autoruns entry was disabled.
  • Cis.exe crashes when Scan Results window was closed during Boot Scan (latest part of Quick scan).
  • Chained launch of cmd and powershell takes several minutes.
  • CCS detects new network zone after each logon if automatic zone creation is disabled.
MSSP Platform / Security Operations Centre (SOCaaP)
  • Nothing for this release.
Miscellaneous
  • Nothing for this release.
------------------------------------------------------------------------------
We have been informed by Xcitium that this is not something that is customer facing and not a release item as the issue with detection has been fixed inside the application meaning no rules needed.
  • ITA-587 – kEvP64.sys has been added to the default HIPS rules.
------------------------------------------------------------------------------
In regards to "
ITA-117 – Remote Control app released for iOS allowing mobiles to connect to PC’s.
" we have been informed that this might not be visible on the release date as it is still going through the rigorous checks by Apple.
ITarian Release 8.3.1.0
Version:
8.3.1.0
Release Date:
15/11/2023
INTRODUCTION
This document contains notes about the ITarian Platform release for 15 November 2023.
The release schedule will be as follows:
Platform
  • US Region - Release will start on Wednesday 15th November 2023 at 1AM EDT
  • EU Region - Release will start on Wednesday 15th November 2023 at 6AM BST
Agents
  • All Regions - Release will start on Wednesday 15th November 2023 at 1AM EDT
The release is expected to take 30 minutes to deploy, during that time the platform will be under maintenance mode, where you may observe minor glitches. If you observe any issues, please feel free to share with us.
ITARIAN PLATFORM
Portal (PSA)
Improvements
  • ITA-662 – Custom Reports now have the ability to product PDF files.
Endpoint Manager
PATCH MANAGEMENT (PM)
Bug-Fixes
  • ITA-510 – Removed the Network Assessment Tool from the Tools area as it is now depreciated.
DEVICE MANAGEMENT (RMM)
New Features
  • ITA-130 – Linux Bash added to Remote Tools [BETA].
  • ITA-390 – Script to perform MacOS cleanups added to library.
  • ITA-642 – Script to remove Teams personal from Windows added to library.
  • ITA-644 – Script to set MS Edge as default browser on Windows added to library.
  • ITA-645 – Script to set Chrome as default browser on Windows added to library.
  • ITA-607 – Script to set Windows shutdown and power settings added to library.
Improvements
  • ITA-400 – Added additional sources for Vulnerability scanner.
MOBILE DEVICE MANAGEMENT (MDM)
Bug-Fixes
  • ITA-609 – Resolved issue with Apple APN which stopped new devices being registered [Released 02/11/2023].
  • Pre-defined script to re-enroll MacOS MDM devices with latest APN.
Service Desk (SD)
  • Nothing for this release.
Total NOC Support (TNS)
  • Nothing for this release.
Miscellaneous
  • ITA-631 – Odd billing issue with certain license combinations where charges were correct, but invoice was wrong resolved.
ITarian Release 8.3.0.0
Version:
8.3.0.0
Release Date:
20/09/2023
INTRODUCTION
This document contains notes about the ITarian Platform release for 20 September 2023.
The release schedule will be as follows:
Platform
  • US Region - Release will start on Wednesday 20th September 2023 at 1AM EDT
  • EU Region - Release will start on Thursday 21st September 2023 at 6AM BST
Agents
  • All Regions - Release will start on Thursday 21st September 2023 at 1AM EDT
The release is expected to take 30 minutes to deploy, during that time the platform will be under maintenance mode, where you may observe minor glitches. If you observe any issues, please feel free to share with us.
ITARIAN PLATFORM
Portal (PSA)
New Features
  • ITA-325 - Software Report. New software report that was requested by our feedback system, full details can be found here. Summary is that this report gives you an audit of device and software installed in CSV format.
Improvements
  • ITA-343 - Endpoint Manager menu changes. A new cleaner and clearer list of sub items for Endpoint Manager in the Applications menu.
  • ITA-344 - Shortcut menu changes. Removing the old un-used shortcuts and cleaning up the recent dashboard and getting started icons.
Endpoint Manager
PATCH MANAGEMENT (PM)
  • Nothing for this release.
DEVICE MANAGEMENT (RMM)
New Features
  • ITA-439 - Chat Profile Settings – On/Off. Provide the ability to turn on/off the chat feature via profile.
  • ITA-124 - Remote Tools Windows event viewer. New remote tool for RMM licensed devices allowing remote viewing of the Microsoft Windows Event Viewer.
Improvements
  • ITA-28 - Task Queue for device. Improved task descriptions allowing procedure and task identification.
  • The data storage unit (in KBs) within the 'Script Analysis' section is now added.
Bug-Fixes
  • ITA-46 - Alerts in RMM cannot see SDv2 departments for tickets. When configuring alerts to create tickets, the departments did not always display.
  • ITA-159 - Offline monitor gives online alert when assigned. When you assigned an offline alert monitor to a device for the first time, you receive an alert / ticket saying the device is “online” even when already online.
MOBILE DEVICE MANAGEMENT (MDM)
New Features
  • ITA-363 - Assign Android applications via profile. Ability to add applications to your store, then assign them to a device via profiles. More details can be found in our breaking features announcement.
Service Desk (SD)
Bug-Fixes
  • ITA-594 -- Unable to unban users on Service Desk v2. When a user was banned in SDv2 staff were unable to un-ban them.
Total NOC Support (TNS)
  • Nothing for this release.
Miscellaneous
  • Please make sure you read our breaking features announcement for Android MDM devices.
  • Release notes and product updates can be found on our feedback website with PDF versions made available on our forum.
XCITIUM PRODUCTS
Comodo Client Security(XCS) / Xcitium Containment (XC)
New Features
  • ITA-375 - Xcitium Containment Predefined Profile. New predefined template from Xcitium for their containment only setup. Template can be used for quick use or cloned allowing customisation.
MSSP Platform / Security Operations Centre (SOCaaP)
  • Nothing for this release.
Secure Email Gateway (SEG)
  • End of Life
Secure Internet Gateway (SIG)
  • End of Life
Miscellaneous
  • Nothing for this release.
INTRODUCTION
This document contains notes about the ITarian Platform release and the changes that could cause issues or major change requirements for our users.
Information below is provided in advance allowing all required steps to be taken to either stop possible issues with your environment or limit the effects a “breaking change” will cause.
CHANGES
Android MDM Applications via Profile
Background
In the current MDM abilities for Android, ITarian has an application store where you can add the desired applications you want to the platform. Doing this meant the applications added were shown or delivered to every Android device with no granular control.
This meant if you are an MSP, all your different companies got the same application list, or if using our Enterprise version all devices within your company got the same list.
Change
We recognise this is not very flexible and does not give your MSP or Enterprise the ability to control who can see or have installed what application. To resolve this, we are removing the functions within the Android application store to publish or make mandatory the applications.
Instead, the application store will be your area to add applications to the platform, so they are available to be used within profiles.
Once an application is listed within our app store you will be able to add this to your profile as either a published or mandatory application in the same manner as you can now.
Doing this allows you to control exactly which devices get what settings by the profile(s) you assign them.
Preparation
Unfortunately, this change to the platform is something we cannot automate for you. Due to this you will have to follow the below steps in preparation for the release, and after the release make any changes required.
  1. Make a note of all your applications added to the Android store (Including any modifications to apps imported from the Google Play store).
  2. Make a note of all the devices that have the applications already installed as you might have to re-install these applications.
  3. Place a reminder in your calendar for 19/09/2023 (US) & 20/09/2023 (EU) to perform any manual actions required.
Details
To manage applications for Android under the new layout please follow the below steps: -
(Please be aware that screens might differ slightly upon release)
1) Inside
Endpoint Manager
expand
Application Store
and click on
Android Store
.
image
2) Add the applications you want to be available by uploading the APK or grabbing it from the Google Play store.
image
3) Expand
Configuration Templates
and click on
Profiles
.
image
4) When in your profile, add the new
Applications
section.
5) Inside the new
Applications section
, add the applications you want the profile to deploy; and specify if they are published or mandatory.
image
ITarian Release 8.2.0.0
Version:
8.2.0.0
Release Date:
21/06/2023
INTRODUCTION
This document contains notes about the ITarian Platform release for 21 June 2023.
The release schedule will be as follows:
Platform
  • US Region - Release will start on Wednesday 21st June 2023 at 1AM EDT
  • EU Region - Release will start on Thursday 22nd June 2023 at 6AM BST
Agents
  • All Regions - Release will start on Thursday 22nd June 2023 at 1AM EDT
The release is expected to take 30 minutes to deploy, during that time the platform will be under maintenance mode, where you may observe minor glitches. If you observe any issues, please feel free to share with us.
ITARIAN PLATFORM
Portal (PSA)
New Features
  • ITA-26 – Ability to add organisations with proper addresses and billing information in new layout.
  • ITA-2 – Ability to store user information inside the customer area. Work to make users visible across all ITarian modules to be completed.
  • ITA-3 – Ability to link a user to an organisation.
  • ITA-4 – Ability to list all users linked to an organisation.
  • ITA-1 – Able to mark a user as the primary support contact on-site for an organisation.
Improvements
  • Nothing for this release.
Bug-Fixes
  • Nothing for this release.
Endpoint Manager
PATCH MANAGEMENT (PM)
  • Nothing for this release.
DEVICE MANAGEMENT (RMM)
New Features
  • ITA-512 – Encryption of agent configuration.
  • ITA-314 – Ability for Remote Desktop to record screen and save to file locally on technician’s computer.
  • ITA-312 – Ability to enable thumbnail view on Windows devices, changing refresh times of thumbnail still to come.
  • ITA-126 – Ability to clone roles inside Endpoint Manager.
  • ITA-121 – Ability for Remote Desktop to blackout screen, keyboard, and mouse on Windows devices.
  • ITA-28 – Ability to see and edit the task queue. [BETA]
Improvements
  • ITA-303 – Improvements to chat so technician / staff start the communication from the portal instead of client starting the process.
  • ITA-229 – Improved the blocked access messages to areas (HTTP 403 error) with information screens about the required licenses for access.
  • ITA-438 – Ability to enable / disable thumbnails via profile settings.
  • ITA-190 – Able to filter the security status area by online/offline.
Bug-Fixes
  • ITA-366 – Fixed vulnerability in sqlite.
  • ITA-138 – Fixed the clipboard which often fails to copy data when Remote Control client running.
  • ITA-158 – Fixed the offline alert monitor so it does not fire inside a maintenance window.
MOBILE DEVICE MANAGEMENT (MDM)
New Features
  • ITA-363 – Ability to assign Android applications via profile. [BETA]
Improvements
  • Nothing for this release.
Bug-Fixes
  • ITA-364 – Unable to factory reset iOS devices.
Service Desk (SD)
  • Nothing for this release.
Total NOC Support (TNS)
  • Nothing for this release.
Miscellaneous
  • [ITA-295] – New design / layout for Customer area of ITarian.

new

Endpoint Manager

Service Desk

Technology Assessment Platform

Total NOC Support

Customers

Xcitium Client Security

v8.1.1.0 Released!

We are pleased to announce the release of our latest version of ITarian.
For full details please see our release notes found below

new

Endpoint Manager

Portal

Service Desk

Technology Assessment Platform

Total NOC Support

Customers

Billing

Human Resources

Roadmap!

Dear All,
As some of you might be aware and others I have spoken to directly; we have been working hard to grab all your feature requests, issues and needs. All this information is now collected by our new and working well feedback site which can be found at https://feedback.itarian.com/.
As a product of all this information we are pleased to announce our first official roadmap in years!
Please note that this will be reviewed monthly to make sure we meet security and critical issues ASAP which of course could mean some items could be delayed, updated versions will be released here.
The roadmap feature of this system will also be updated shortly giving you direct feedback on your features and requests.
Ever wanted to make your presence known or maybe unknown to your end users?
Here is a quick how to on what options we have and how to configure them!
We are pleased to say we have a first of many quick how to videos!
These videos are designed to be ultra quick to the point guides on odd settings and quick features only. The first in this series is how to configure our new Microsoft 365 integration with Service Desk v2
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