customers-requests

Appealing to end users' concerns about security is extremely important when requesting access to their computer. You can see in this example https://attended.remotepc.com/ at a competitor's website that they have taken extreme measures to assure their users that the software they are being asked to download is safe and in their control. Moreso, they do not clutter the page with other salesy content that confuses them regarding the reason they are visiting this page to begin with. Even more daunting is that even when they find the correct link, not the obvious one front and center, to actually download the software, rather than sign up for an account, they have to enter an email address in order to proceed. All of this adds up to making a user very uneasy about installing attended remote access software, or any other software for that matter. As an MSP, I am currently using the competitor's landing page for downloading THEIR remote access tool because the landing page that ITarian offers is threatening, overwhelming, burdened with excessive content, and otherwise uninviting. Since I was pushed to make this appeal through the "suggestion box", I'm not withholding my frustration with the apparent arrogance demonstrated by the team to recognize the shortcomings of the current download page for the ITarian Remote Control solution. I hope as fellow administrators, salespersons, or other entrepreneurial types, that you would want to not only assuage the concerns of new clients, but also align yourself as much as possible with a single platform for your service delivery. Please upvote this request. Considering that until the download page for the ITarian Remote Control application, or an alternative just to support this cause, is produced, I will be forced to continue to use a competitor's product.

In Taiwan, the commonly used font is Traditional Chinese, but the CC on the endpoint currently displays Simplified Chinese. Due to political factors, this has made it difficult for us to promote the product to public agencies. We hope that the interface can be modified so that it can Display Traditional Chinese.

I would like to be able to see in the report tickets section a section where i can see my techs tickets of how many they have opened and assigned to them. Service Desk V2

Creating a ticket from SDv2 interface you have to fill predefined mandatory fields that should be optional. For example Code and Mobile Number.

In “Device List > Device Management” it would useful see, besides “Os Patch Status” column, “Third party patch Status” too.

Support has confirmed, the EM audit log does not log Itarian RC access from mobile devices. Please could you feature request that this be implemented to improve security/auditing.

The customer would like to sync their 365 directory to the service Desk ticket system so that he can create tickets and assign them to users.

Tools like TeamViewer have mobile versions of their apps. This allows technicians to connect to user computers from their phone or tablet. I would like the ability to support end users from my phone or tablet at any time.

Restrict access to the admin portal by selected IP addresses or by countries. Very important and very urgent!!