ITarian Platform (May 07, 2025)

New Feature
Introduced postpaid invoicing controls in Portal Setup, with a new Postpaid tab (available to Admin users only) that allows synchronized enabling or disabling of invoicing across interfaces.
Service Desk
Bug-Fixes
Fixed an issue where the Due Date on newly created Service Desk tickets was incorrectly set earlier than the ticket creation time, ensuring it now aligns correctly with the applied SLA settings.
Fixed an issue in Service Desk v2 where the Requester field in ticket workflow actions searched among staff members instead of users; it now correctly searches user accounts only.
Fixed an issue in Service Desk v1 API where tickets created with an uploaded file did not include the file attachment; the API now properly associates uploaded files with the ticket upon creation.
Fixed an issue in Service Desk v2 where the “Send email to an Agent” workflow action did not trigger emails to specified staff members upon ticket closure or resolution.
Appendix
New portal Version
ITarian Platform: 10.1.0